Repair times and downtime due to system failure can be reduced if spare parts are available quickly. Therefore, especially when it comes to spare parts it is vital to ensure that they are available quickly so that disruptions to system operation are kept to a minimum. 

We need some information from you so that we can process your request as quickly as possible. Please provide us with the following information for spare part orders:

• original order, project, invoice or serial number (you'll find the information on the unit)
• a picture of the nameplate
• customer and systems data for the purchase order